Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure my plants arrive safely?
We use custom-designed, eco-friendly packaging that secures each plant in place, protecting the foliage and keeping the soil contained during transit.
What is your return policy for live plants?
We offer a 30-day 'Green Thumb' guarantee. If your plant arrives damaged or dies within 30 days of arrival, we will send you a replacement free of charge.
When will my order be shipped?
Orders are typically processed within 2-3 business days. To avoid plants sitting in transit over the weekend, we generally ship on Mondays, Tuesdays, and Wednesdays.
Do you provide care instructions for each plant?
Yes! Every plant comes with a digital care guide tailored to its specific needs, including sunlight requirements, watering schedules, and pet-safety tips.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my shipment?
Absolutely. As soon as your plants leave our greenhouse, you will receive an email with a tracking number so you can follow their journey to your doorstep.